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Need caption for photo of sleeping newborn baby Outpatient Screening: Before 1 Month

Improvement Strategies


Standardize communications (written and verbal) with parents about hearing screening results

Provide clear communication about next steps using the Arizona EHDI Care Checklist (English)  (Spanish)

Identify two points of contact for families of infants who did not pass such as a relative or friend

Offer a referral to Guide By Your Side

Schedule the follow-up appointment during the visit

Record the results to the family, the primary care provider and the Arizona Department of Health Services

Resources: Tools for Improvement

Training Opportunities

Newborn Hearing Screening Training Curriculum from the National Center for Hearing Assessment and Management (NCHAM Training)


"As nurses, we are rarely called upon to deliver test results.  Our job is to comfort and care for our patients.  That is why I feel like we often over-soften the news when a child doesn't pass the hearing screening.  We need more training on how to effectively deliver the information without needlessly terrifying families."

Anonymous Nurse, QI Session Feedback Form