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Need caption for photo of sleeping newborn baby Outpatient Screening: Before 1 Month

Improvement Strategies

NCIH

Standardize communications (written and verbal) with parents about hearing screening results

Provide clear communication about next steps using the Arizona EHDI Care Checklist (English)  (Spanish)

Identify two points of contact for families of infants who did not pass such as a relative or friend

Offer a referral to Guide By Your Side

Schedule the follow-up appointment during the visit

Record the results to the family, the primary care provider and the Arizona Department of Health Services

Resources: Best Practices Guidelines

Outpatient Screening

"The biggest struggle we had was the way we were delivered the news from the outpatient screening. It was just so matter-of-fact. Without any comfort, warning or preparation."

Rob Gretzlock, father